Taplog Privacy Policy

Taplog is a product of Zanit Company, Inc. (“Zanit Company,” “Taplog,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and retain information when you use the Taplog Walk mobile application, Taplog’s management portal, enterprise onboarding tools, support services, and related websites and services (collectively, the “Services”).

Taplog is designed primarily for business and enterprise use. If an organization provides your account or directs your use of Taplog, that organization is generally the customer responsible for deciding why and how its information and Customer Content are used. We process that information on the customer’s behalf and according to its instructions, our agreement with it, and applicable law. The organization’s own privacy notices and policies may also apply.

1. Information We Collect

Account and organization information

We may collect your name, business email address, account identifier, organization, role, property permissions, authentication status, and related account information. Authentication credentials are processed through Firebase Authentication. Taplog does not receive your password in readable form.

Customer administrators or Taplog personnel may provide information about users when creating accounts, sending invitations, assigning roles, or onboarding an organization.

Property and Customer Content

We collect information that users or customers submit to the Services, including:

• Property names, service addresses, property types, location coordinates, and property access assignments.
• Property photographs and imported images, including annotations and embedded metadata.
• Voice recordings, audio files, and transcripts.
• Inspection or walk records, issue descriptions, locations within a property, categories, priorities, statuses, recommended actions, responsible trades, estimates, notes, and reports.
• Organization settings, company logos, user invitations, audit records, and support communications.

Photographs, recordings, and notes may incidentally contain personal information about people or locations, including images of faces or recordings of voices. Customers and users are responsible for ensuring that they have authority to collect and submit Customer Content and for providing any notices or obtaining any consents required by law.

The Services are designed to analyze property conditions and transcribe the content of voice notes. Taplog does not use facial recognition, speaker recognition, or similar technology to identify a person from a face or voice, and does not create biometric identification templates or voiceprints.

Location information

With device permission, Taplog Walk collects precise or approximate location while the app is in use. We use location to suggest nearby properties, identify or confirm a property address, record property locations or visit points, and associate a capture with the correct property.

For photographs taken in Taplog Walk, available GPS coordinates, capture time, altitude, and location accuracy may be embedded in the image metadata and included with the upload record. Location may therefore remain associated with a photograph after capture. Taplog does not request background location access.

You may deny or revoke location permission in device settings and select or enter a property manually, although some location-based features will not function.

Camera, photos, and microphone

With permission, Taplog Walk uses:

• The camera to capture property conditions.
• The photo picker to import images selected by the user.
• Add-only Photos access, if enabled by the user, to save captured photographs to the device’s photo library.
• The microphone to create optional voice notes.

Captured or imported content is uploaded to provide the Services. Pending uploads may be stored locally on the device until upload succeeds. Taplog removes its pending local photo file after a successful upload. Copies saved to the device’s photo library remain under the user’s control.

Technical, usage, and support information

We and our service providers may automatically process IP address, browser type, device and operating-system information, app version, request timestamps, session and authentication data, security events, error information, and limited SDK performance diagnostics. The web Services use cookies, local storage, and similar technologies for authentication, security, preferences, and application state.

If you contact support, we collect the information you provide and may include relevant account, organization, property, page, app version, device model, operating-system version, and diagnostic context so that we can respond.

2. How We Use Information

We use information to:

• Authenticate users and administer accounts, organizations, roles, and permissions.
• Provide property matching, capture, upload, issue-management, reporting, collaboration, and support features.
• Store, organize, display, export, and share Customer Content with authorized members of the relevant customer organization.
• Transcribe voice notes and use automated or artificial-intelligence services to analyze property images and related content, identify or describe potential conditions, categorize issues, and generate suggested actions, trade classifications, or estimates.
• Maintain security, prevent abuse, troubleshoot errors, monitor reliability, and protect the Services and their users.
• Comply with customer instructions, contractual obligations, and applicable law.
• Create aggregated or de-identified statistics to operate, improve, and describe the Services, such as total properties managed or issues processed. We do not use aggregated statistics to identify a person or customer.

Taplog does not use Customer Content to train a general-purpose Taplog artificial-intelligence model. When Customer Content is sent to an artificial-intelligence provider, we use paid or enterprise offerings and data-use settings under which the provider does not use submitted content or outputs to improve its general models. Providers may retain or review limited content as permitted by their terms for security, abuse prevention, legal compliance, or at the customer’s direction. We will update this Policy if our practices materially change.

Automated results may be incomplete or inaccurate and should be reviewed by an authorized person before being relied upon.

3. How We Disclose Information

We may disclose information:

• Within the customer organization. Customer administrators and other authorized users may access information according to their roles and property permissions.
• To service providers. We use providers for authentication, cloud hosting, databases, storage, content delivery, security, email, customer support, mapping and address services, speech transcription, and artificial-intelligence analysis. Our primary cloud and artificial-intelligence providers include Google services such as Firebase, Google Cloud, and Gemini. Apple provides device, location, mapping, and platform functions. Providers may change as the Services evolve. We require them to protect information consistently with our agreements and applicable law. A current list of material providers is available by contacting help@taplog.ai.
• For legal and safety reasons. We may disclose information when reasonably necessary to comply with law or legal process, enforce agreements, investigate fraud or security incidents, or protect the rights, property, and safety of Taplog, customers, users, or others.
• In a business transaction. Information may be transferred in connection with a merger, financing, acquisition, reorganization, bankruptcy, or sale of all or part of our business, subject to appropriate confidentiality and legal protections.
• At a customer’s or user’s direction. We may disclose information when directed or authorized by the customer or user.

Taplog does not sell personal information. Taplog does not share personal information for cross-context behavioral advertising, use Customer Content for targeted advertising, or permit advertising networks or data brokers to track users through the Services.

The Google address and Places features used by the Services are subject to the Google Privacy Policy and applicable Google Maps/Google Earth terms.

4. Data Retention and Deletion

For organization-managed accounts, the customer of record generally controls retention of Customer Content. We retain Customer Content for as long as the customer account remains active or as otherwise directed by the customer, required to provide the Services, stated in the customer agreement, or required by law.

When a customer directs deletion or an account is terminated, we delete or de-identify affected information within a reasonable period, subject to contractual requirements, legal obligations, security needs, dispute resolution, and technical limitations. Residual copies may remain in encrypted backups until those backups are overwritten through normal backup cycles. We may retain audit, security, billing, support, and transaction records for legitimate business or legal purposes. Aggregated or de-identified information may be retained indefinitely.

An individual using an organization-managed account should first direct access, correction, or deletion requests to the organization’s administrator. Taplog will assist the organization as required by contract and law. Individual customers may contact us directly.

Deleting the app does not delete information already uploaded to Taplog. Device copies and local app data can be removed through the device’s settings. To request account or cloud-data deletion, contact help@taplog.ai.

5. Your Choices and Privacy Rights

You may:

• Control camera, microphone, Photos, and location permissions in device settings.
• Disable saving captured photographs to the device photo library in Taplog Walk settings.
• Choose whether to record a voice note or import a photograph.
• Ask the relevant organization administrator to update your role, permissions, or account information.
• Contact us to request access, correction, deletion, or a copy of information, subject to customer instructions and applicable law.

Depending on where you live and whether a privacy law applies, you may have additional rights to know, access, correct, delete, or obtain a portable copy of personal information; to opt out of certain sales, sharing, or targeted advertising; to limit certain uses of sensitive information; and to appeal a denied request.

Precise geolocation may be treated as sensitive personal information under applicable law. We use precise geolocation and any other sensitive information only as reasonably necessary and proportionate to provide requested features, maintain security, comply with customer instructions, or meet legal obligations. We do not use it to infer personal characteristics or for advertising. You may limit future collection of device location by revoking Taplog’s location permission in device settings.

Taplog does not sell personal information or share it for cross-context behavioral advertising.

We may need to verify your identity and authority before completing a request. If information is controlled by a customer organization, we may refer the request to that organization. We will not discriminate against you for exercising applicable privacy rights.

Do Not Track and Global Privacy Control

Some browsers offer “Do Not Track” (“DNT”) or Global Privacy Control (“GPC”) signals. Because there is no uniform standard for responding to DNT signals, the web Services do not currently respond to DNT. Taplog does not sell personal information, share it for cross-context behavioral advertising, or use it for targeted advertising, so a GPC signal does not change our current practices. Where applicable law requires recognition of an opt-out preference signal, we treat a recognized signal as a request to opt out of sale, sharing, or targeted advertising.

6. Data Security

We use administrative, technical, and physical safeguards designed to protect information, including access controls, authentication, encrypted network transport, role-based permissions, and managed cloud infrastructure. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

Users must keep account credentials confidential and promptly report suspected unauthorized access to help@taplog.ai.

7. Business Use and Customer Responsibilities

Customers are responsible for configuring access, managing users, determining appropriate retention, and ensuring that their collection and use of Customer Content complies with law and their own policies. Users should not intentionally submit Social Security numbers, financial-account credentials, health information, biometric identifiers, or other highly sensitive information unless expressly authorized, necessary for the customer’s lawful use of the Services, and protected by an applicable agreement.

Taplog is not a biometric-identification service. Customers and users must not use the Services to perform facial recognition, identify a speaker, or create or derive biometric identifiers, voiceprints, face-geometry templates, or similar identification profiles.

8. United States Processing

The Services are currently offered for use in the United States. Information may be processed and stored in the United States and in other locations where our service providers operate, subject to applicable contractual and legal safeguards.

9. Children

Taplog is a business service and is not directed to or intended for use by individuals under 18. Customers must not provision accounts for users under 18. If you believe an individual under 18 has used the Services, contact help@taplog.ai. If we learn, through a report or otherwise, that an individual under 18 has used the Services, we will investigate and take appropriate steps, which may include disabling the account and deleting or returning associated information as required by law, customer instructions, and our contractual obligations.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes to the Services, our practices, or legal requirements. We will post the updated policy and revise the effective date. If changes are material, we will provide additional notice when required by law or contract.

11. Contact Us

Zanit Company, Inc.
Taplog Privacy
help@taplog.ai